CLAIMS

Making a claim is quick, simple, and accessible.

Experts are here to guide you through the claim process.

What to Do if You Have a Claim

If you’ve encountered an issue while travelling, support is available to help you resolve it quickly and efficiently. For more information, call 1-833-754-3704 or visit the FAQs section.

Report Claims Immediately

When an issue arises, contact the claims team. If it's an emergency, you should seek medical care first, then call 1-833-754-3725.

Care Comes First

If an emergency prevents you from contacting us before treatment, just make sure you include an explanation when submitting your claim.

Save All Documents

Save all receipts, medical reports, prescriptions, invoices, and any proof of payment. These will be required to process your claim.

Stay Informed

You will be kept up-to-date on the progress of your claim. You can also reach out to claims assistance with any questions or updates.

Claim Process Overview

Submit Your Claim

Simply create an account, fill out the digital form and upload all receipts and supporting documents through the secure platform. Click Here to see your required documents.

Instant Verification

An advanced system immediately validates your submission, checks policy coverage and document completeness, then provides confirmation your claim is being processed.

Automated Assessment

The intelligent technology analyzes your claim in real-time, cross-referencing policy terms and coverage details for swift, accurate evaluation.

Quick Resolution

Approved claims are processed for fast payment through global payment partner, Transcard. You can track your settlement status in real-time via the digital platform.